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Homes

Capabilities Statement

EXECUTIVE SUMMARY

The Interstate Family of Companies encompasses a worldwide group of relocation management solutions serving government,corporate, and individual clients. Interstate is an $84 million enterprise consisting of over 1,500 global service partners. Since 1943, our commitment to innovation, methods, and training has resulted in our ability to meet the unique needs of each customer, and has earned the company a reputation of trust, expertise, and value.

We develop individualized relocation programs that result in successful long-term employee retention through our responsive, resourceful and adaptable service philosophy. Our offerings include: policy consultation and development; expense management and regulatory compliance; move management; and destination and departure services, including home sale assistance, global assignment services, and consulting. Our portfolio includes emerging growth to Fortune 500 organizations, as well as Federal, Civilian, and DoD agencies.

CORE CAPABILITIES

Recruitment Support
  • Policy Development
  • Ongoing Relocation Consultation

Departure Services

  • Home Marketing & Sale Services
  • Move Management Services
  • Property Management
  • Travel Assistance
  • Concierge Services

Destination Services

  • Home-Finding Assistance
  • Mortgage Counseling
  • Temporary Housing Services
  • Rental Assistance
  • Family Transition Assistance
  • Cost of Living Analysis

Office Moving Services

  • Pre-Move Planning
  • Relocation Plan Designing
  • Packaging Materials
  • Packing/Crating
  • Loading/Unloading, Delivery & Setup
Expense Management
  • Expense Audit & Tracking
  • Year End Gross Up
  • Payment Processing

Global Assignment ServicesVisa & Immigration

  • Community Orientation
  • Temporary Housing
  • Settling In Services
  • Cultural Orientation/Integration
  • Packing & Storage
  • Home-Finding Assistance

CLIENT BENEFITS

  • Single Source Full Service
  • Relocation Solutions
  • Customized Policy Solutions
  • Advanced Technologies
  • Financial Strength & Stability
  • Tailored Cost Containment Strategies
  • Personalized Customer-Centric
  • Service Delivery

INDUSTRIES SERVED

  • Aerospace
  • Construction
  • Cyber Security
  • Education
  • Energy
  • Engineering
  • Federal and State Government
  • Government Contracting
  • Healthcare
  • Intelligence
  • Legal
  • Manufacturing
  • Real Estate
  • Retail
  • Technology
  • Telecommunications
  • Trade Groups and Associations
  • Utilities

INDUSTRY CREDENTIALS

Certifications
& Licenses
  • ISO 9001:2008, Certificate No. FS 55661
  • Customs Trade Partnership Against Terrorism
  • SmartWay Partner
Recognitions
& Awards
  • National Capital Business Ethics Award
  • “Indy Award” for Innovation
  • 11-Time Recipient, NDTA Quality Award for
  • Exceptional Service to the U.S. DoD
  • 4-Time Recipient, Inc. 500/5000’s Fastest-Growing
  • Private Companies in America
  • SmartCEO100 Best-Run Company
  • U.S. Immigration and Customs Enforcement - IMAGE
  • SmartCEO Circle of Excellence & Future 50 Award
  • One of GSA’s Highest Average Customer Service
  • Index Scores
Affiliations
  • Worldwide Employee Relocation Council
  • American Moving & Storage Association
  • Society of Human Resource Management
  • National Association of REALTORS®
DUNS Number 14721-7483
CAGE Code 09RX2
Schedules 48– Transportation, Delivery and Relocation Solutions
     GS-33F-0003N      SIN 653-1, 4, 5, 7, 8
CHAMP– Centralized Household Goods Traffic Management Program
SCAC - INIC

Corporate Relocation Services

Policy Development
An internal relocation policy is essential for the effective management of employee relocations. Interstate Relocation Services will help you develop a thorough policy to serve as a framework for relocation planning, reduction of relocation expenses, and improved communication between the company and relocating employees. We can also assist with the development of individualized policies that address: eligibility; new staff; existing employees and senior management; levels of support per position; covered expenses; comprehensive departure and destination services; and cost benchmarking.

Expense Management
Interstate meticulously manages and tracks relocation expenses so employees can focus on their personal and professional responsibilities. Our comprehensive expense management services include more than just expense tracking and vendor payment. We manage invoices, provide a breakdown of services, provide pre-payment audits, disburse funds and provide relocation expenses for all taxing authorities to ensure complete compliance.

Home Sale Services
If your relocation policy offers a guaranteed purchase or a buyer value option, Interstate will manage the sale of the home from listing preparation to closing. Our services include: ordering home inspections, appraisals and market analyses; requesting listing presentations; listing agent selection assistance; overseeing development of marketing strategies; updating and maintaining property reviews; and preparing status reports.

Property Management
In cases where an employee prefers not to sell, but to rent their home, the Interstate Relocation Counselor will manage the entire rental process. Once a renter has been secured, our team will continue to provide seamless management of all aspects of the property. Specifically, we will establish rental value, market the property for lease, perform screening of tenants, execute the lease, collect rent and provide monthly accounting and disbursement to the owner.

Home-Finding and Destination Orientation
Finding a new home can be an emotional and exhausting experience. Interstate helps relocating employees find the home of their choice in their new area. After an initial consultation with the employee, Interstate develops a homefinding strategy based upon the employee’s financial capabilities and specific housing needs and preferences. This information is then relayed to a hand-picked representative from our real estate broker network. We arrange to have destination area orientation materials sent to the employee, and we schedule and oversee house-hunting trips to ensure all activities meet the needs and preferences of the employee. In addition, we can coordinate the home closing.

Temporary Housing
For employees who require temporary housing in their new location, Interstate will leverage our global provider network to locate the ideal housing solution for your relocating employees and their families. Our customized temporary housing assistance program includes a review and explanation of company housing policy and allowances, assessment of housing needs, price negotiation, coordination of lease preparation, and check in.

Move Management
The success of a household goods move can set the tone of the entire relocation. Interstate’s global move management solution offers a centralized point of accountability and management utilizing the world’s most recognized moving companies. Our move management model is designed to deliver simplified program administration, reduced costs, and an improved relocation experience for your transferring employees. Our commitment to excellence ensures a seamless, stress-free experience.

Global Assignment Services
Whether around the corner or around the world, Interstate’s Relocation Counselors apply the same level of quality customer care to every relocation. We expertly assess the needs of a company and its employees. As a full service provider, we manage all of the relocation components of an international transfer, including VISA/immigration assistance, predeparture, cultural awareness training, and in-country services.

Family Transition Services
Interstate offers a myriad of services to assist not only your relocating employee, but any family members affected by the relocation. Our job search assistance programs include: resume writing; networking; introductions to job placement services; and home-based business assistance programs. Our family transition programs include support for repatriating employees and their families and community research on local schools, day care providers, and other community resources.


Client Profiles

SRA International, Inc.
Project Length: 1999 - Present

Client: SRA International, Inc. is dedicated to solving complex problems of global significance for clients in national security. SRA provides technical tools and expertise to its clients in the areas of national security, intelligence, civil government, global health, air traffic management and aviation.

As a premier service provider for SRA since 1999, Interstate Relocation Services assists in relocation accommodations for SRA’s employees and new hires. Interstate manages domestic and international shipment and storage of household goods, home marketing assistance, temporary housing, home purchase, rentals and
move related travels. Mortgage counseling, expense management, and international destination services are also provided. Interstate creates custom relocation solutions to best meet each employee’s needs.

Interstate dedicates total management solutions to each SRA group move, such as our “boots on the ground” in-country project management — an example of the attention to detail we provide to every client.

National Rural Electric Cooperative Association
Project Length: 2001 - Present

Client: National Rural Electric Cooperative Association (NRECA) is the national service organization representing over 900 rural electric cooperatives and public power districts providing retail electric service to more than 42 million consumers throughout the United States.

Since 2001, NRECA has entrusted Interstate with providing comprehensive relocation solutions for its  employees and executives alike, which include home sale and move management, as well as destination services and policy development. Most recently, Interstate worked closely with NRECA to develop program solutions to meet the changing needs of the organization’s relocating population.

Squire Sanders
Project Length: 2001 - Present

Client: Squire Sanders has been a premiere provider of quality legal services for more than a century, with 39 offices located in 19 countries on five continents. Squire Sanders’ lawyers have been listed as leaders in banking and finance, competition, corporate, dispute resolution, employment, energy and natural resources, and
international trade matters.

Since 2001, Interstate has supported Squire Sanders in its ongoing rotation of attorneys around the world. Interstate expertly employs flexible policy solutions to meet the unique needs of the firm’s elite professionals. From departure to destination, Interstate’s cutting-edge relocation services ensure a smooth transition for the firm’s employees whether relocating to another state or another country.

Company Profile

As a premier service provider for SRA for more than ten years, Interstate...